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Accurate Precious Metals

Help Center

Knowledge Base

Explore our Knowledge Base for comprehensive resources, FAQs, and expert insights to enhance your understanding of Accurate PMR's services and solutions.

Gold & Silver Bullion

IRA Rollovers

Jewelry

Purchasing from AccuratePMR

We-Buy & Mail-in

Gold

Silver

Diamonds

Silverware

Dental Gold

Coins

Frequently Asked

Quick answers to what customers ask us most, with a comment from a real customer where one fits.

Trust and safety

We are a refinery that has been buying and selling precious metals for years, and we test and value your items in front of you. Our Google reviews are public, so you can read what other customers say before you visit.

“I've known the family for a number of years and they're hardworking, trustworthy people and I have no problem doing business here.”
A customer
“There's a lot of honest rapport that trust has built, so there's no doubt I would just tell them to come here.”
A customer

Our Salem showroom keeps its door locked and buzzes visitors in. It is a security measure for customers, staff and the valuables people bring in.

“I really feel safe here. I like it that you have the security. When I come in, I like it that everything is well lit.”
A customer
“One thing that I was impressed with actually is right when I came to the door because there's security. You buzz in.”
A customer
“The building itself is very secure.”
A customer

No. We give you information and an offer, and the decision is yours.

“When I first arrived, I felt that I was going to be pressured. I was not pressured. It was at my leisure, my time.”
A customer
“Very exciting, very professional, very courteous.”
A customer

Buying and selling precious metals is what we do. We are the refinery itself, not a middleman that ships your metal off to someone else, so the people testing and valuing your items are the same people who handle the metal.

“The facility is really clean and new and fresh. ... It seems very professional.”
A customer
“Very professional, not wasting time ... just straight to the point... not like a guessing game.”
A customer

Yes. Our staff test and weigh your items on the spot while you watch, and explain what they find.

“I was able to watch you classify the gold and find out the percentages that it is. You weighed it right in front of me.”
A customer
“She measured it with her little electronic gauge that told what was in it and we found out there was some gold and some other things and then they gave me a price.”
A customer

We price gold and silver from a live feed of the international metals markets, so your offer reflects the market at the moment we evaluate your items. The same live prices appear in the ticker on our website. We charge no evaluation, receiving or shipping fees when you sell.

“There's no hidden agendas you just watch what's going on and you look at the board and there's the price of gold today and you just go from there.”
A customer

Yes. Many of our customers are first-time sellers with an inherited piece or a drawer of old jewelry. We walk you through the process and explain each step, and the testing and pricing are the same for everyone.

“I don't know anything about scrap metals and they do a very good job. And I'm very happy with the outcome.”
A customer
“I had never done this before so I found the whole process very easy, straightforward, clear.”
A customer

Yes. Ask as many questions as you like, before, during and after the testing.

“If you have questions, very knowledgeable, they'll answer your questions without making you feel silly.”
A customer
“Everything was easy and explained well to me.”
A customer

We are at 1855 Hawthorne Ave NE, Salem, Oregon 97301, right off Interstate 5. Our hours are Monday to Friday, 10:00 AM to 6:00 PM PT. Get directions.

Yes. Call us at (503) 400-5608 during business hours and we will explain how selling works.

“It was great to call ahead of time and find out how it worked.”
A customer

Yes. You are welcome to stop in during business hours with your items and ask. We will test them and tell you what they are worth.

“Just walk in the door, say, "What can you do for me?" and they take care of it.”
A customer

Yes. You are never required to sell. If the offer is not right for you, you keep your items.

“It's easy, it's simple, there's no pressure. The first time I came in I asked a bunch of questions, got plenty of information.”
A customer
“I was not pressured. It was at my leisure, my time.”
A customer

Selling to us

Yes. Crowns, bridges and fillings are usually a gold alloy with real melt value, just like jewelry or scrap. See our dental gold page for details.

“I was looking for a business that would buy my dental gold and I found Accurate Precious Metals. From the start to the finish of the process, they were so informative.”
A customer

Yes. We test each item for purity on the spot and tell you what it is.

“I had some gold that I needed to know if it was real or not.”
A customer
“I find jewelry and dirt and I bring it in and he just zaps it with his gun and tells me what it is.”
A customer

Yes. We do not charge evaluation, receiving or shipping fees when you sell to us.

“They do it all for free... they check my jewelry too that I collect and they do it with never asking for money.”
A customer

Yes. We buy silver bars, rounds, coins, jewelry and silverware, in any amount.

“Today I brought in some 10-ounce silver bars to exchange for cash.”
A customer
“My first time to cash in some coins and some silver bars.”
A customer

Yes. We buy gold and silver coins and bars of any size, including American Eagles, Maple Leafs and Krugerrands. Keep any original tubes, capsules or assay cards that came with them.

“My first time to cash in some coins and some silver bars. ... Overall it's a good experience.”
A customer
“We came in to sell some gold coins for an estate.”
A customer

Yes. Families often come to us with inherited jewelry, coins and silverware. We will go through the pieces with you and explain what we find.

“I'm pleased to be a customer of Accurate Precious Metals, specifically being able to liquidate an estate and found outstanding professionalism.”
A customer
“We came to get an appraisal on my mother's estate, and that went well, ... and they took great care of us.”
A customer

Yes. We know these pieces can be hard to part with. Take your time, ask questions, and decide only when you are ready.

“I came in with some jewelry and things that I inherited and I wanted to see if I could turn things that were cluttering my drawers into some cash and I did.”
A customer
“I'm not a jewelry person. ... Very kind, very clean, well kept, everybody was very friendly.”
A customer
“This was a tough decision for me to let go of this ring, but I feel that it's in good hands.”
A customer

Bring it as it is. You do not need to sort, clean or repair anything first. We will go through it with you and test each piece.

“I told them I don't know how to present this to you. Walk me through it and I'll do the best I can. You did and we're done.”
A customer
“We sorted through the pieces I brought, ... so we made a deal and I'm very happy about how it turned out.”
A customer
“I needed to find out what type of items I had so I could sell it.”
A customer

In person, we weigh and test your items and give you an offer; the time depends on how much you bring. If you would rather not travel, our mail-in program lets you send items from home.

“You guys handled it, you know, told me what I need to know and just easy peasy.”
A customer
“Every time I've come in, I've come in to sell some jewelry... it is so easy and so quick.”
A customer

When you sell in person, you can leave with your payment the same day. Mail-in payments are usually sent about three to five business days after your package arrives, by certified check, cash or bank wire.

“They tested all the silver, and yeah, got a check the same day.”
A customer

You can bring it to our Salem refinery or send it through our mail-in program. We test every piece, show you the results, and you decide whether to sell.

“I had jewelry that I wanted to get rid of, had no one to leave it to. ... They're very friendly, nice people.”
A customer

Yes. Condition does not matter for a metal-value sale. Snapped chains, bent bracelets, single earrings and rings with missing stones all contain the metal we buy.

“I had jewelry that I wanted to get rid of, had no one to leave it to.”
A customer

Yes. We buy sterling silverware and flatware.

“It was my mother's silverware from many years ago and I just wanted to go ahead and eliminate that. I didn't need it any longer.”
A customer
“I'll be back to sell my silverware. Well, to see what it was worth, if I could sell my silverware.”
A customer

Yes. We test and weigh your items, explain what they are, and give you an offer based on the current market. You can say yes or no.

“You weighed it right in front of me and we figured out what it was worth.”
A customer

It should not be. Go at your own pace, ask anything, and decide when you are comfortable.

“I have not felt uncomfortable in any way. ... It's easy, it's simple, there's no pressure.”
A customer
“It seemed very fair and straightforward.”
A customer

When you compare buyers, ask whether you can watch the testing, whether there are fees, and whether the buyer explains how the offer was figured. We test in front of you, charge no evaluation, receiving or shipping fees, and explain our offers.

“I know that I can always trust Accurate Precious Metals.”
A customer

Buying from us

Yes. There is no membership requirement and no minimum transaction size.

“we are wanting to buy gold in small denominations so it works out great.”
A customer
“Very straightforward, quick and easy, just to maintain some value of my money.”
A customer

It is your choice. Some customers like to meet the people they are buying from, see the product and pick it up in person. You can also buy from our online shop, where orders ship insured.

“I wanted a place I could come to in person.”
A customer
“I like the idea of doing business locally where we can physically come in here and pick up our precious metals.”
A customer

Yes. Ask our staff and they will verify the item for you.

“You always verify what you're selling us and you always give us all answers I ask.”
A customer
“They weighed him, showed me they were real, did the ping test.”
A customer

Yes. We are happy to explain the basics. Our knowledge base and quick answers are also a good place to start. We do not give investment advice.

“You guys actually educated me at the same time, which was really nice because I'm new to this.”
A customer
“You talked to us and showed us a lot and educated us.”
A customer
“I didn't know much about silver, and when I left the doors, I knew quite a bit about it.”
A customer

Our online shop shows what is in stock right now, and our staff can tell you what is available in person.

“Very nice staff. Very good selection.”
A customer
“The service was great, ... and you had some in stock.”
A customer

People have many reasons: to diversify their savings, to own something tangible, or to pass something on. Metal prices can go down as well as up, and we do not give investment advice.

Our prices are built from the live market price of the metal plus a premium for the product, and the price is locked in when you buy. We charge no hidden fees, and our staff are happy to explain how a price was figured.

“I think that what went on here was all fair and square. It's right up in front.”
A customer
“I think it was a fair price.”
A customer

Our service

Calm and professional. You are buzzed in, welcomed, and helped one on one.

“Very welcoming, very professional and great environment. No high pressure.”
A customer
“I really liked it. It was comfortable. Everybody was really polite. ... They were easy to work with, friendly.”
A customer
“I was impressed with the beautiful displays of all the jewelry and the people that work here were just so friendly and knowledgeable.”
A customer

We think so, and we hope you do too. Our team tests metals and grades diamonds every day, and they are happy to explain what they find.

“Very cordial staff, really helpful, extremely helpful, I'll say.”
A customer
“The employees are very friendly ... Very informative, very helpful and very patient.”
A customer

Many do. You can read what customers say on our reviews page.

“I've really appreciated the personal attention, the honesty. ... The reason that I keep coming back.”
A customer
“We like the service and that's why we came back.”
A customer

Consistency matters to us, and long-time customers are the ones who tell us whether we are living up to it.

“Nothing has changed in all those years. It's always been friendly, welcoming, and you go away with what you needed.”
A customer

Customers tell us it is the testing they can watch, the clear explanations, the lack of fees and the reviews they can check beforehand.

“I researched in my area to sell my old used gold and more popped up, but I will read the reviews so I chose this one.”
A customer

Customers tell us they found us through an online search, our website, radio and TV ads, or a friend.

“I looked online. I found your website and I found a lot of information on the website which I really appreciated.”
A customer
“I heard about it on the radio and so I decided to look it up and come in and give it a try.”
A customer
“I saw the advertisement on TV, and I've lived here for quite a while.”
A customer

Yes. Our knowledge base, quick answers and jewelry guide explain how buying and selling precious metals works.

“I didn't know much about silver, and when I left the doors, I knew quite a bit about it.”
A customer
“I found a lot of information on the website which I really appreciated because I'm a new buyer so I wanted to have some basic education and I got that information.”
A customer

Yes. We expect first-timers to have questions. You can see the testing happen, ask anything, and walk away without selling.

“It's clean and well kept. It looks secure. When you came to the door it just felt like it was a good place to do business.”
A customer
“I was just very skeptical of online or advertisements that would send your money over the mail and all that, so I wanted a place I could come to in person.”
A customer

Prefer a quick overview?

Browse Quick Answers