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Shipping Policy

At Accurate Precious Metals & Refining (APMR), we are committed to providing our customers with secure and timely delivery of their precious metal orders. This Shipping & Delivery Policy outlines the shipping options, procedures, and responsibilities associated with your purchases from our website. By placing an order with APMR, you agree to the terms outlined in this policy.

1. What Are My Shipping Delivery Options?

Free Shipping

  • We offer free standard shipping on all orders totaling $499 or more.
  • Free shipping does not apply to certain promotional items and starter packs (e.g., 10 oz silver starter pack, 1 oz gold starter pack).
  • For orders below $499, standard shipping fees apply as follows:
    • Orders $1 to $150: $24.95
    • Orders $151 to $499: $19.95

Paid Shipping Options

  • In addition to standard shipping, we offer the following expedited shipping options:
    • Priority Mail: $19.95, delivery in 3-5 business days
    • Express Shipping: $45.95, delivery in 1-2 business days

Additional Shipping Details

  • All shipments, regardless of the shipping method chosen, include tracking information and are fully insured against loss or damage during transit.
  • Tracking information will be emailed to you once your order has shipped, and you can track your package using the provided link.
  • For packages valued over $1,000, signature verification is required upon delivery.
  • Delivery dates are estimates and may vary due to factors beyond our control (e.g., weather, carrier delays).
  • We use discreet packaging to ensure the security of your high-value items, aligning with industry standards for precious metals shipping.

2. Package Receipt Policy

  • It is the customer’s responsibility to ensure that someone is available to receive the package at the delivery address.
  • Once a package is marked as delivered by the carrier, it is considered received, and no claims for lost packages will be accepted.
  • In the rare event of loss or damage during transit, customers must contact us immediately at [email protected] to file a claim with our insurance provider, ensuring coverage up to the full value of the shipment.

3. How Is My Subscription Fulfilled?

  • For subscription orders, shipments are processed based on the delivery day you have selected in your account settings.
  • Subscription orders are subject to the same shipping policies as one-time orders, including applicable shipping fees unless otherwise stated in your subscription agreement.
  • If you need to change or cancel your subscription, please refer to our Subscription Policy for details.

4. Do You Deliver Internationally?

  • At this time, APMR does not offer international shipping. All orders are shipped within the United States only.
  • We may consider international shipping options in the future, and this policy will be updated accordingly.

5. What Happens If My Order Is Delayed?

Responsibility for Tracking

  • Once your order has shipped from our facility, it is your responsibility to track the package using the tracking number provided.
  • If you believe your package is lost or delayed, you must contact us within 48 hours of the expected delivery date to initiate a claim, ensuring prompt resolution.

Supply Chain Acknowledgment

  • We acknowledge that supply chain interruptions, such as force majeure events (e.g., natural disasters, pandemics) or market fluctuations, may cause delays in fulfilling orders.
  • In such cases, customers may not cancel or return items/orders affected by these delays. However, we will make every effort to fulfill orders as soon as possible and will provide updates via email, on inventory status and expected delivery timelines, to keep you informed.

6. Shipping Address Audit

Shipping Address Verification Policy

  • To prevent fraud, all orders are subject to shipping address verification.
  • If you choose to ship to an address different from your billing address, your order may be manually reviewed.
  • In some cases, we may request additional documentation (e.g., proof of address) to verify the shipping address, ensuring security for high-value shipments.
  • Failure to provide the required documentation or respond to our request may result in order cancellation. In such cases, you may be subject to cancellation penalties and our market loss policy as outlined in our Terms and Conditions, available at https://accuratepmr.com/terms-and-conditions/.
  • Your cooperation is essential to ensure the security and integrity of our transactions.

7. Discounted Shipping Policy

Eligibility for Discounted Shipping

  • Discounted shipping rates apply only to products specifically designated as “Discounted Shipping Products.”
  • To qualify for discounted shipping, your entire order must consist solely of these eligible products. If your order includes any non-qualifying products, the shipping rate will default to our standard shipping policies, as outlined in Section 1.

Free Shipping Threshold

  • For orders containing only Discounted Shipping Products, free shipping is available on orders totaling $199 or more.
  • This threshold is lower than our standard free shipping threshold to incentivize purchases of these specific products, ensuring competitive pricing.

Shipping Rate Determination

  • If your order includes a mix of Discounted Shipping Products and other items, the shipping rate will be calculated based on the highest applicable rate for the items in your cart, ensuring transparency in costs.

Default to Standard Shipping Policies

  • If you do not meet the criteria for discounted shipping, your order will be subject to our standard shipping fees as outlined in Section 1.

Customer Responsibility

  • It is your responsibility to ensure that your cart meets the eligibility criteria for discounted shipping.
  • We reserve the right to modify or discontinue this policy at any time without prior notice, and any changes will be communicated via email to affected customers.

8. Questions About Returns?

9. How Can You Contact Us About This Policy?

  • If you have any questions or concerns regarding this Shipping & Delivery Policy, please contact us via:
  • Phone: 503-400-5608
  • Email: [email protected]
  • Online Form: https://accuratepmr.com/contact/
  • We are here to assist you and ensure a smooth shipping experience. For urgent inquiries, we recommend using our phone line during business hours (10 AM – 6 PM PST, Monday to Friday).
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