Mail-in Policy

Upon approval, we will ship you a carrier-approved mailer, packaging, and label for shipping your items to our office location. You must use this provided packaging and label for the shipment. Each shipment is insured up to $3,000 if the client ships items valued at $3,000 or less based on their initial impression, provided you sign the mail-in kit request confirmation email sent to you. This free insurance up to $3,000 is offered as a bonus and serves as an incentive for customers to read and understand the mail-in process. If you do not sign the confirmation email, your shipment will be insured only up to $1,000. If you would like additional insurance coverage for higher limits prior to shipping, contact us at [email protected] or your sales representative. Please contact us for details. We are eager to earn your business.

Non-Bullion, Coins, and Offers ≤ $3,000: We will send you an offer via phone call, voicemail, or email. We reserve the right to decide which method of confirmation we use. You have 14 days from the date of the offer to accept or decline it. If we do not receive a response by the 13th day, we will send a single reminder via email, phone call, or voicemail. If no response is received by the end of the 14th day, this will constitute acceptance of the offer, and Accurate Precious Metals Refineries will send payment via check by mail or by wire if we have bank account information on file. Payment method is determined by AccuratePMR at our sole discretion. This action finalizes the sale as irrevocable and binding, and you waive any right to further negotiation.

Bullion, Coins, and Offers > $3,000: We will send you an offer via phone call, voicemail, or email. We reserve the right to decide which method of confirmation we use. You have the time limit specified by our sales staff to accept or decline the offer, which may be as short as 1 hour due to market volatility. This timeline will be disclosed via email, phone call, or voicemail. If the offer expires, an updated offer may be provided upon your request, calculated in AccuratePMR’s favor based on precious metals market, premiums, and supply movements. If we do not receive a response within 13 days of the initial or updated offer, we will send a final offer on the 13th day via email, phone call, or voicemail. If no response is received by the end of the 13th day, this will constitute acceptance of the final offer, and AccuratePMR will send payment via check by mail or by wire if we have bank account information on file. Payment method is determined by AccuratePMR at our sole discretion. This action finalizes the sale as irrevocable and binding, and you waive any right to further negotiation.

Non-Response Consequences: Customers who fail to respond within the timelines specified above will be paid based on the terms outlined, with an updated offer provided on the final day if applicable. Non-response constitutes acceptance of the offer, and you waive any right to further negotiation.

In the event a client becomes non-responsive due to death, Accurate Precious Metals Refineries will follow the procedures outlined here. AccuratePMR will work with the client’s estate or legal representatives to determine the rightful recipient of any payment or return of items, in accordance with applicable state and federal laws. Representatives must provide legal documentation (e.g., death certificate, will, letters testamentary, or court-appointed executor documentation) to verify their authority to act on behalf of the deceased client’s estate. AccuratePMR reserves the right to retain items or proceeds until such documentation is provided and verified. All legal, administrative, and overhead costs incurred by AccuratePMR in determining the rightful recipient, including but not limited to legal counsel fees, will be deducted from the proceeds of any sale or payment before distribution by either liquidating the appropriate amount of items or issuing an invoice to the estate or authorized representatives, which must be paid before any items are returned. If the estate or representatives request the return of unsold items for sentimental reasons, AccuratePMR will provide an invoice for all incurred costs, which must be paid in full prior to release. If the estate or authorized representatives reject an offer or fail to provide required documentation within 30 days of notification, AccuratePMR reserves the right to sell the appropriate amount of items to cover these costs, with any remaining proceeds distributed to the verified estate or representative. If items have already been deemed as sold or payment issued to a party other than the original client (e.g., estate, executor), AccuratePMR may deduct applicable fees and costs from the proceeds. AccuratePMR shall not be liable for any claims, losses, or damages arising from the distribution of funds or items to a party deemed authorized based on provided documentation and legal counsel, and you agree to hold AccuratePMR, its affiliates, employees, and agents harmless from such claims. AccuratePMR reserves the right to pursue all available legal remedies, including recovery of costs, in the event of disputes over distribution.

If AccuratePMR is unaware that items are subject to legal disputes at the time of receipt but later discovers they are in dispute, AccuratePMR reserves the right to take all actions outlined in this section. If items sent to Accurate Precious Metals Refineries are subject to legal disputes, including but not limited to divorce proceedings, liens, lawsuits, or other claims, AccuratePMR reserves the right to hold such items until the dispute is resolved or legal authority is clarified. Claimants or representatives must provide legal documentation (e.g., court orders, settlement agreements, lien releases, or other evidence of ownership) to verify their authority to receive payment or returned items. AccuratePMR reserves the right to retain items or proceeds until such documentation is provided and verified. All legal, administrative, and overhead costs incurred by AccuratePMR in resolving the dispute or determining the rightful recipient, including but not limited to legal counsel fees, will be deducted from the proceeds of any sale or payment before distribution by either liquidating the appropriate amount of items or issuing an invoice to the authorized party, which must be paid before any items are returned. If the authorized party requests the return of unsold items for sentimental reasons, AccuratePMR will provide an invoice for all incurred costs, which must be paid in full prior to release. If the authorized party rejects an offer or fails to provide required documentation within 30 days of notification, AccuratePMR reserves the right to sell the appropriate amount of items to cover these costs, with any remaining proceeds distributed to the verified party. If items have already been sold or payment issued to a party deemed authorized, AccuratePMR may deduct applicable fees and costs from the proceeds. AccuratePMR shall not be liable for any claims, losses, or damages arising from the distribution of funds or items to a party deemed authorized based on provided documentation and legal counsel, and you agree to hold AccuratePMR, its affiliates, employees, and agents harmless from such claims. AccuratePMR reserves the right to pursue all available legal remedies, including recovery of costs, in the event of disputes over distribution.

Payments to Unauthorized Clients

Accepting the Offer

All telephone communications related to the buying and selling are recorded and comprehensively documented by Accurate Precious Metals Refineries for the purposes of legal compliance, transaction verification, and evidentiary support. At the sole discretion of Accurate Precious Metals Refineries, acceptance of an offer may be confirmed either through verbal confirmation over the phone, written confirmation via email to AccuratePMR staff, or by execution of a formal written document provided by Accurate Precious Metals Refineries via secure digital signature (e-sign). These methods of confirmation, as determined by AccuratePMR, shall establish a legally binding and enforceable contract between you (the “Client”) and Accurate Precious Metals Refineries, governed exclusively by the laws of the State of Oregon. Upon providing verbal confirmation during a recorded call or affixing your digital signature to the formal document, as chosen by AccuratePMR, you irrevocably and unconditionally agree that all sales or purchases consummated under this Agreement are final, absolute, and non-cancellable. You expressly waive any and all rights to cancel, revoke, rescind, modify, or otherwise alter the terms of the agreement following confirmation. Any attempt to cancel or revoke the agreement post-confirmation shall constitute a material breach of this contract, entitling Accurate Precious Metals Refineries to pursue all available legal remedies, including but not limited to the recovery of damages, litigation costs, reasonable attorney fees, and full enforcement of the agreed terms in a court of competent jurisdiction within the State of Oregon. You acknowledge and consent to the recording and documentation of all calls, and agree that such recordings, as well as any digitally signed documents, may be used as admissible evidence in any legal proceeding arising from this Agreement.

Declining the Offer

Email [email protected], prior to accepting any price.

Shipping to AccuratePMR’s Office for all items except Bullion & coins are free for orders valued at $3,000 or less based on your initial submission. If orders are initially insured for over $3,000 that are declined, Accurate Precious Metals Refineries will provide an invoice to be paid for shipping before initiating our return “Mail-in shipping policy”.

Example: If the initial value insured is over $3000, an estimated cost of shipping from the client’s location to AccuratePMR was $9.95 plus $3 insurance, the client will be responsible for a total of $12.95, excluding return shipping costs. [This is only an example of a price; shipping, insurance, and handling, the actual cost/fees is case by case due to value and weight and many other factors.]

Cancel Deal or Offers

Accurate Precious Metals Refineries reserves the right to cancel any deal or offer for any reason at any time. Once canceled, the order/shipment will be subject to our “Mail-in Shipping Policy”.

Items mid-transport will continue to be covered assuming the client has followed all our requirements for insurance coverages. If AccuratePMR does choose to cancel during transit, once the items arrive they will be subject to our “Mail-in Shipping Policy”.

Testing & Analyzing

By sending your items to AccuratePMR you agree to allowing us to do our proper tests and testing to accurately determine the value of the items. These things include but are not limited to, scratch tests, acid tests, x-ray tests, fire assays, smelting, magnetic tests, disassembling, and any other procedure and process. This applies to pieces but not limited to watches, rings, bracelets, chains, necklaces, pendants, earrings, diamonds, coins, bars, jewelry, any form of precious metals, and any items sent to AccuratePMR to be analyzed. These methods are needed to accurately determine the value, purity, and authenticity of the items. You agree to hold Accurate Precious Metals Refineries harmless and not liable for any damages, scratches, dings, dents, melted or any other damages done to help analyze your items.

Payment Disbursement Policy

Mail-in Shipping Policy

Shipping & Insurance Coverage:

All returns are at the expense of the customer. If you do not accept our offer or for any of the following reasons below, you are solely responsible for the appropriate shipping method, insurance, and handling fees. Accurate Precious Metals Refineries reserves the right to determine the appropriate shipping method and insurance value to protect your items. You may request higher coverage, but this will increase the cost to you. You, the client, cannot use your own labels, carrier accounts, or packaging to ship items from AccuratePMR to your location.

Uninsured Items: No coverage for items appraised or valued at $0.00 USD. We can return items at your expense with added insurance at your cost. If you do not respond within 7 days for items deemed worthless, these items will become the property of Accurate Precious Metals Refineries to be disposed of as Accurate Precious Metals Refineries sees fit.

Zero Valued or No Offer Items: Items deemed to have no value, items we will not buy, or items we are not interested in buying will have return shipping labels and insurance as the sole responsibility of the owner. We will provide an invoice with the shipping cost prior to return.

Refusal of paying returned shipping, Insurance, and Handling Costs: If you refuse to pay for return shipping, handling, and insurance for any items, and after 7 days of no response or continual denial, AccuratePMR reserves the right to sell or liquidate the appropriate amount of the item(s) to cover costs of the appropriate shipping method, insurance, and handling for the balance of the items. If there is only a single coin, bar, item, etc., in dispute, or not enough items or value to sell to cover shipping, insurance, and handling, then we will purchase the items based on an updated offer; then mail you the check to your original address or electronically send you the funds if we have account details on file.

Example: If there is a single 1 oz gold Krugerrand coin, then we cannot sell pieces or parts of the coin or item to cover the cost; we have to sell the entire item. Or if the items are just too low in value to cover shipping, insurance, and handling, then all these items will be purchased based on an up-to-date Offer.

Additional Insurance: Contact us at [email protected] before we ship.

Receiving Packages from Accurate Precious Metals Refineries Including Returns

Clients agree to the terms and requirements in our general Terms & Conditions.

Many packages require a signature upon delivery from AccuratePMR to the client. Someone must be present, and you are fully responsible for tracking and monitoring the package. It is your responsibility to notify AccuratePMR of any missing, lost, damaged, or delayed packages within 10 days of the ship date. If the package is marked as delivered but you were not present to receive it, you agree to hold AccuratePMR harmless and cannot file an insurance claim.

Liability and Risk of Loss:

Risk transfers to you upon carrier acceptance. AccuratePMR is not liable for transit issues, except to assist with claims based on our appraised value.

By using our services, signing an e-signature, affixing labels, or engaging in any transactions with Accurate Precious Metals Refineries (“AccuratePMR”), you agree to release and hold AccuratePMR, its affiliates, employees, and agents harmless from any and all claims, liabilities, or damages arising from such transactions. You waive any right to pursue claims directly against AccuratePMR and agree to seek recourse solely through the designated third-party insurance provider, its staff, or underwriter. You further agree to accept as final and binding all valuations, estimations, determinations, or outcomes provided by the insurance provider. In the event the insurance provider determines that your items are not covered, or if the assessed value does not meet your expectations, you agree to pursue resolution exclusively with the insurance provider and hold AccuratePMR harmless for any losses, including but not limited to items that are stolen, lost, or damaged. You acknowledge that AccuratePMR does not directly insure your items and that your items are insured solely by the third-party insurance provider, not by AccuratePMR.

Change of Address

Notify us immediately of address changes. We are not responsible for losses due to outdated addresses.

Consistent Shipping Address

Items are returned to the original address. Notify your sales representative at AccuratePMR or call (503) 400-5608 for changes.

Customer Acknowledgment

By using this service, you acknowledge that you are not relying on any representations or guarantees made by third parties, including any affiliate partners of AccuratePMR, and that any such representations do not bind the company. AccuratePMR is not responsible for any claims or guarantees made by its affiliate partners.

Dispute Resolution

All offers, buys, or sales are final. Once you have signed the offer, the deal is finished and there will be no renegotiation.

Legal Disputes

Legal disputes will be settled through individual arbitration in Oregon, and you waive any rights to class action lawsuits against Accurate Precious Metals Refineries. This does not supersede our Terms & Conditions. You agree to our legal terms according to our Terms & Conditions.

Process Overview

• Request shipping materials via the Site.
• Package items using provided materials, take a photo of the items, and obtain a tracking receipt.
• Drop off the package at a staffed carrier location using our label.
• Receive our offer within 14 days and decide to accept or decline.
• If accepted, receive payment; if declined, items are returned at your expense.

Acceptance of Terms

By proceeding, you accept these Mail-In Policy terms. By using our provided labels to ship your items, you confirm your acceptance of these terms and agree that any future modifications to these terms will be effective for any future use of the service. Changes can be made without prior notice and will be effective for transactions entered into on or after the shipping date. Your continued use of the service after such changes constitutes acceptance.

Termination

In the event that you fail to comply with any package preparation, shipping-related requirements, or other responsibilities as set forth in this Agreement, including providing inaccurate or misleading information to AccuratePMR regarding shipments, you will be considered in breach of this Agreement, and AccuratePMR may immediately terminate the Agreement without notice or further action. Additionally, AccuratePMR reserves the sole right and discretion, without review or investigation, to send any claim to the Insurance Underwriter for review as outlined in the Claim Process. In the event you file bankruptcy or become subject to bankruptcy proceedings, your participation in this service shall terminate automatically. Any provision of this Agreement that should survive the expiration or termination of your participation to give proper effect to its intent will survive such expiration or termination.

No Third-Party Beneficiaries

This Agreement is for the sole benefit of the parties hereto, and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever. You may not assign any of your rights under this Agreement or any claims you have against AccuratePMR to any third party. Any purported assignment by you in violation of this Agreement shall be null and void. Your customers shall have no rights against AccuratePMR for any claims related to this service.