“Mail-In Gold” Service Terms & Conditions Agreement
We extend our warmest welcome to you for selecting Accurate Precious Metals (referred to as “AccuratePMR”, “we”, “us”, “our”, or the “Company”) and for utilizing the services provided via our official website, [www.accuratepmr.com](http://www.accuratepmr.com) (hereafter referred to as “the Site”). At AccuratePMR, we pledge to deliver exceptional service and uphold the trust and satisfaction you place in our products and services. For clarity and transparency in our business interactions, we hereby set forth the Service Agreement for the “Mail-In Gold” service (the “Agreement”).
This Agreement delineates:
- Your access and utilization of the Site, encompassing its content, features, and the diverse services offered to you, whether as an unregistered visitor or a registered user;
- The terms under which we present purchase offers for your gold items.
Prior to using our Site or engaging with the “Mail-In Gold” service, we ask that you diligently read through and comprehend this Agreement. Additional terms may be applicable to specific aspects, services, or functionalities of the Site, and such terms are deemed included as part of this Agreement.
Your affirmative action in using the Site, acknowledging our purchase offers, or clicking to accept the Terms when such an option is presented to you, signifies your binding acceptance of this Agreement. If you do not consent to adhere to these terms, you should refrain from accessing or making use of the Site, as well as abstain from requesting our “Mail-In Gold” service packet.
Eligibility to utilize the “Mail-In Gold” service is restricted to individuals who:
– Are 18 years of age or older;
– Reside within the United States.
By electing to use the Site, you assert that you satisfy these criteria. We reserve the right to enforce these eligibility conditions and, if necessary, may require you to submit relevant documentation to validate your compliance.
By agreeing and entering into this Agreement constitutes a legally binding contract under which you agree to all terms and conditions specified herein. AccuratePMR is devoted to maintaining the integrity of our services and ensuring that our engagement with you is grounded in mutual respect and adherence to these stipulated terms.
By aknowleding and consenting to these Mail-In Gold Service Terms, you hereby acknowledge and agree that such consent is intended to complement, and shall not supersede or contradict, any of the overarching Terms and Conditions and Privacy Policies governing the use of AccuratePMR’s services as set forth on our website. These Mail-In Gold Service Terms are to be regarded as an additional provision to the pre-existing AccuratePMR Terms and Conditions and Privacy Policies, all of which remain in full force and effect.
Changes to the Terms
We may revise and update these Terms at our discretion. Changes are effective immediately upon posting. By continuing to use the Site after revisions are posted, you accept and agree to the new Terms. Check this page regularly for updates.
Appraisal Shipping Protocol
AccuratePMR provides a structured process for the submission of your items to our appraisal center exclusively via United States Postal Service (USPS). When utilizing our service, you will be provided with a USPS mailer and label specifically designed to secure your items during transit to our facility.
**USPS Insurance and Additional Coverage:**
Each parcel dispatched under our USPS provided label is protected with insurance coverage up to $5,000.00. To further safeguard your valuables, we offer the option to purchase additional insurance, reaching a maximum of $100,000.00 USD. To arrange for this extra security, please get in touch with us at [email protected] or with your sales representative before your shipment.
**Your Packaging Obligations:**
The sender is responsible for appropriately packaging their items, ensuring:
– The package is secured to prevent damage during shipping.
– A receipt with a tracking number is obtained as evidence of the shipment transaction.
– Photographs of the items are taken before packaging to document their condition and contents.
– Items are sent using AccuratePMR packaging.
AccuratePMR reserves the right to decline processing insurance claims for parcels that are improperly packaged or show signs of tampering.
**Reporting Shipping Issues and Insurance Claims:**
Should your items suffer any damage, or if your parcel is lost or stolen while in transit, AccuratePMR is ready to assist you in the insurance claim process. It is imperative that you contact us within seven (30) days of the shipment date by sending a written notification to [[email protected]]
**Risk of Loss and Company Liability:**
The risk of loss during the shipment of your items is borne by you, the sender. AccuratePMR assumes no liability for items that are damaged, lost, or stolen while in transit, excluding our commitment to secure insurance and facilitate in the filing of any timely insurance claims. However, strictly in accordance with the terms set forth herein, if you have complied with all shipping and packaging procedures, and your items are lost during shipment, the insurance will compensate you for the verifiable value of the lost items, up to the insurance coverage limit.
By engaging AccuratePMR’s appraisal shipping services, you acknowledge and accept this legally binding Appraisal Shipping Protocol. Our commitment to providing a secure and dependable service ensures that your valuables are handled with the utmost care throughout the appraisal process.
Appraisal and Testing Acknowledgment
Accurate Precious Metals must perform tests on items that require scratching or scraping to authenticate the true composition and quality of the material. This process causes superficial damage to the items, which is essential for an accurate valuation. When you submit items for appraisal, you acknowledge and consent that such damage will occur and that Accurate Precious Metals, including its affiliates and personnel, bears no responsibility for any such damage incurred during the appraisal.
By agreeing to these terms, you willingly assume all associated risks with the appraisal process. Accurate Precious Metals, to the extent permitted by law, will not be held accountable for any damage, in any form, resulting from procedures undertaken to appraise your items.
Representation of Item Ownership & Authorized Seller
When conducting transactions with Accurate Precious Metals, you affirm that you are the rightful owner of all items you submit for sale and that you possess the full authority to sell and transfer ownership of said items without the need for consent from any other individual or entity. By transacting with us, you accept responsibility to protect, compensate, and exempt Accurate Precious Metals and its affiliates, employees, officers, directors, agents, successors, and assigns from any claims, losses, costs, damages, and expenses, including legal fees, which may arise if a third party asserts a claim of ownership, interest, or rights to the items you have sold to us. This indemnification includes the costs associated with enforcing these protections and pursuing claims with insurance entities.
Purchase Offer and Holding Period
When your items arrive at AccuratePMR’s secure processing facility, our team will promptly and carefully appraise each item. In recognition of your valuable time, we will quickly communicate our purchase offer (“Offer”) to you, which could be via email, phone call or text message to the contact details you have provided.
**Holding Period for Offers:**
AccuratePMR respects your need for sufficient decision-making time. Therefore, we provide a fourteen (14) day Holding Period beginning from the date we sent you an offer for your items. During this window:
– To **Accept the Offer**, Accurate Precious Metals will send you a formal document with a offer price. You will need to sign this document via digital signature. No other method of communication will be recognized as an acceptance of the Offer.
– Should you choose to **Decline the Offer**, directly email [email protected] or call our office at 503-400-5608. No other method of communication will be recognized as a decline of the offer. we commit to returning your items to you at no cost, as described under our “Return Item Shipping Policy” terms.
**Non-Response Within Holding Period:**
If no signature is received within the fourteen (14) day Holding Period, we will consider the Offer as implicitly accepted. As such, the offer price will then be paid. The payment will be processed and dispatched to you, using a check via USPS First Class mail. This action finalizes the sale as irrevocable and binding.
**Price Matching Commitment:**
AccuratePMR guarantees to offer you a highly competitive price for your items. If you have obtained a better offer from another U.S.-based company, we endeavor to match it—provided you present this offer in writing, either as a signed and dated document or an email from the competitor.
– In the rare circumstance where we are unable to match a competitor’s offer, we will ship your items back to you, free of any shipping charge, under our customer-centric service promise.
**Customer Bonus Offer:**
As an expression of our appreciation, customers who initiate the shipping of their items within seven (5) days from receiving our shipping materials will automatically qualify for an additional ten percent (10%) bonus upon the appraisal value of their items. This bonus applies to the payout, subject to not exceeding the melt value of the items (“10% Bonus Offer”). Please note, this 10% Bonus Offer is exclusive and cannot be combined with any other promotions. To qualify for this 10% bonus offer you must drop off your package with a scanned receipt time stamping that you packaged was sent to us within (5) days of receiving our packet.
AccuratePMR is committed to ensuring a transparent and trustworthy process, providing you with the assurance and satisfaction you deserve when selling your valuable items.
Payment Disbursement Policy
AccuratePMR offers a selection of payment methods tailored to accommodate your preference for a swift and convenient receipt of funds in exchange for our services. Please review the following options and applicable fees to select the payment method that best suits your needs.
**Available Payment Methods and Associated Fees:**
- **Standard Check Delivery:**
– **USPS First Class Mail:** Delivered at no additional cost to you.
- **Premium Payment Options:**
– *Direct Deposit:** Incurs a processing fee of $35.00.
– *Expedited Check Delivery:**
– **Express (2-3 days):** A shipping fee of $20.00 USD.
– **Overnight (next day):** A shipping fee of $45.00 USD.
- **Wire Transfer:**
– To select this method, you must provide your banking details, including the bank name and routing number, by sending us a voided check. In the event we do not receive the required wire or banking information in a timely manner, we will default to issuing a check and mail it to your original mailing address.
**General Payment Terms:**
– All fees associated with premium payment options or digital platforms will be deducted from your final payout.
– It is imperative that your address and banking information are accurate and up-to-date to avoid any delays or misplacement of funds.
– In choosing a premium payment option or digital platform, you acknowledge that applicable fees will affect the net amount received.
Please be advised that by accepting a payment method, you agree to the terms outlined in this Payment Disbursement Policy. AccuratePMR is dedicated to ensuring a transparent and efficient payment experience for our valued clients.
Return Item Shipping Policy
At AccuratePMR, we understand the importance of ensuring the secure return of your items. To provide you with peace of mind during the return process, we offer an insurance coverage guarantee on all eligible items.
**Insurance Coverage for Returned Items:**
- **Standard Insurance for Items Valued Up to $1,500.00 USD** – Should your items, which have received an offer from AccuratePMR, be valued at a total of $1,500.00 USD or less, we shall insure the returned parcel for an amount equivalent to the total of our offer(s) to you, plus an additional 20%. The maximum insurance coverage provided will not surpass the total intrinsic melt value of the precious metals, or the cash value of any diamonds within the parcel, up to a ceiling of $1,000.00 USD.
- **Enhanced Insurance for Higher-Value Items or Items with Diamonds** – For parcels containing items with our offer(s) valued over $1,500.01 USD, or parcels including any diamonds, we shall insure the returned parcel for the total of our offer(s) plus an additional 20%. However, this insurance coverage will not exceed the overall melt value of the precious metals or the cash value of the diamonds, up to a limit of $5,000.00 USD.
- **Uninsured Items** – AccuratePMR will not provide insurance for items during return transit that are appraised at an offer value of $0.00 USD. This typically means the items do not contain solid precious metals or diamonds.
- **Optional Additional Insurance** – Should you wish to obtain further insurance coverage beyond our standard offering, please reach out to us at [[email protected]] *prior* to shipping your items. We will assist you in arranging the additional insurance to suit your needs.
**Filing an Insurance Claim:**
In the unfortunate circumstance that your returned parcel is damaged, lost, or stolen during transit, AccuratePMR pledges to support you in filing an insurance claim. To initiate a claim, you must inform us in writing within thirty (15) days from the shipment date by sending an email to [[email protected]]
**Liability and Risk of Loss:**
From the moment the parcel containing your items is entrusted to the carrier, the risk of loss transfers to you. AccuratePMR disclaims all responsibility or liability for items that are damaged, lost, or stolen while in transit, except for our duties to procure insurance and to assist in any insurance claims made in accordance with the terms specified herein.
**Change of Address:**
It is crucial that you immediately inform AccuratePMR of any changes to your address. We are not responsible for the loss of items due to the inability of a carrier to deliver to an outdated address.
**Consistent Shipping Address:**
Please note that AccuratePMR will only return items to the original shipping address provided during the initial transaction to ensure the security of your returned items. If you need to change this address please notify your sales representative at accuratepmr or call our office 5034005608
This policy forms part of our contractual agreement and is legally binding upon acceptance of our services. AccuratePMR is committed to providing a smooth and secure return process for all our clients.
Ownership of Items
You confirm that you own the items you send to us and have the right to sell them. You agree to indemnify Accurate Precious Metals against any ownership claims. Taking pictures of the items before sending them off (this is to prove accountability of listed items but also proof of ownership and possession of items). Please be as clear and transparent as possible. Showing yourself in photos will help as claims might need ID verification to confirm you possession and ownership of these items.
Insurance Claim Submission and Documentation Requirements
Shipping with Accurate Precious Metals constitutes agreement to the following terms: In instances of lost parcels or items during transit, the customer will directly engage with the designated shipping carrier and the insurance company to file any insurance claims. The role of Accurate Precious Metals is limited to providing necessary contact details for these parties. Customers must notify Accurate Precious Metals of any shipping issues by writing to [email protected] no later than thirty (30) days after the carrier receiving receipt date.
** Customers are obligated to adhere to all requirements set forth by the carrier and insurance company, which includes the provision of comprehensive documentation. This encompasses but not limited to the following:
- Proof of the item’s value.
- Original purchase receipts.
- Evidence confirming ownership, such as but not limited to photographs of the customer with the item(s), verifiable purchase receipts with client information, or documents supporting ownership.
These elements are crucial to validate the claim and establish the value of the items lost.
** To proceed and initiate an insurance claim with Accurate Precious Metals’ insurer, the customer must supply the following; failure to have these items can disqualify any insurance claim:
- A printed carrier acceptance receipt with the tracking number, verifying the carrier received and scanned the parcel.
- Pre-shipment photographs of the parcel’s contents, alongside the items’ purchase receipts or equivalent purchase evidence.
- A valid photo ID for identity verification. Driver’s License, State ID, or Passport
- A comprehensive written summary detailing the package, its contents, loss circumstances, and other relevant information to aid claim assessment.
- Documentation corroborating the contents and their assessed value, which may include pre-shipping videos, itemized descriptions with weights, historical data on shipped items, and valuation references. For claims based on market value, include a screenshot of the source of valuation.
All required information for the insurance claim must be submitted within the 30 day predetermined deadline, as delays or omissions could lead to forfeiture of the claim.
**Legal Notice**: False claims submission via mail or digital communication channels constitutes a criminal act, punishable under federal laws. This agreement legally binds the customer to the terms stipulated and protects Accurate Precious Metals from liability in the event of unfiled, late, or fraudulent claims.
Purchased Goods
All transactions with Accurate Precious Metals are final. Once payment has been made, it is not subject to refund under any circumstances, including, but not limited to, buyer’s remorse, disputes, or market-value fluctuations of precious metals. By proceeding with payment, the buyer fully acknowledges and agrees to this non-refundable policy.
Social Media & Marketing Use
By signing this agreement or Accepting these Terms. You agree to allowing accurate precious metals and any affiliated parties to accurate precious metals to record your items for marketing and social media purposes. All private information like name, phone number, e-mail, address, etc. will be hidden and not published. But the physical items can be filmed which will be used for marketing and social media purposes to demonstrate our services and promote our company. This applies to items or transactions whether we purchase them or not. This does not nullify our privacy policy in anyway. This is not considered personal information. To read more about our privacy policy click here
Testimonials & Marketing Uses
By signing this agreement or accepting these Terms. You agree to any testimonials via audio recording, phone recording, video recording, written e-mail, review websites, Google reviews and can be and will be used for marketing and social media purposes. First and last name will be displayed for testimonial purposes.
Intellectual Property Rights
The Site’s content is protected by copyright and trademark laws. Use of the Site is for personal, non-commercial purposes only.
Reliance on Information Posted
Information on the Site is for general purposes only. We’re not responsible for the accuracy or reliability of information provided by third parties.
Time Constraint for Filing Claims
Accurate Precious Metals adheres to a specific timeframe for filing claims. Customers must initiate any claim or cause of action connected to these Terms within sixty (60) days from the occurrence of the event giving rise to the claim. Failure to commence a claim within this designated period will result in the permanent forfeiture of the right to do so.
Changes to the Site
The Site’s content may be updated without notice and may not always be current.
Information About You and Your Visits to the Site
Our Privacy Policy click here
Legal Fees & Claims
In the event of any legal proceedings initiated against Accurate Precious Metals (hereinafter referred to as “AccuratePMR” or the “Company”), it is understood and agreed by all parties that the guiding framework for such disputes shall be governed by the established Terms and Conditions as specified on the Company’s website and in the relevant service agreements. Any party that brings forth a legal claim against AccuratePMR must adhere to the dispute resolution processes, limitations, and requirements set forth in our comprehensive Terms and Conditions. These include, but are not limited to, any provisions regarding jurisdiction, arbitration, and the allocation of legal fees. This section serves as a legally binding reference in the case of litigation, reinforcing the precedence of the existing Terms and Conditions over individual agreements or understandings, and underscoring the mutual commitment to resolve any legal matters in accordance with these predetermined guidelines.
Indemnification
You agree to indemnify Accurate Precious Metals against any claims arising from your violation of any of these Terms.
Entire Agreement
These Terms and our Privacy Policy constitute the full agreement between you and Accurate Precious Metals.