Mail-in Policy

• Coins
  • Coins subject to shipping & insurance costs beyond standard $1,000 insurance. All shipments have free shipping labels with $1,000 insurance.
• Bullion
  • Bullion subject to shipping & insurance costs beyond standard $1,000 insurance. All shipments have free shipping labels with $1,000 insurance.
• Diamonds
• Broken Precious metals jewelry
• Scrap Precious Metals jewelry
• Precious metals Jewelry
• Luxury watches
• Raw gold
• Nuggets
• Basically anything precious metals – (call us if you have any concerns or questions)

• None, except as determined by AccuratePMR. We reserve the right to charge for items we deem ineligible for free shipping or requiring additional shipping charges, based on factors such as size, weight, value, or other considerations. Customers will be notified of any applicable charges prior to shipping.

• Properly package items to prevent damage during transit to and from AccuratePMR.
• Obtain an official printed tracking receipt from the carrier office when dropping off the package, which must include the tracking number and the weight of the package.
• Prepare and retain a detailed packing list that includes, for each item: a description, weight, estimated value, and a clear photograph. If available, include receipts or other proof of value to facilitate potential insurance claims. Email the packing list and photographs to [email protected] prior to shipping.
• If using multiple shipping labels & packages for one shipment, document the contents of each package separately and ensure each package is properly labeled and packaged according to our instructions.
• Take a clear photograph of all items being shipped, ensuring each item is visible, and email the photograph to [email protected] prior to shipping.
• Reinforce all package seams with tape to prevent bursting.
• Fully tape over the shipping label to prevent detachment or mutilation with clear packing tape.
• Use only AccuratePMR-provided labels; no branded boxes, logos, or graphics other than those of the designated carrier are permitted.
• If double boxing is requested by AccuratePMR staff, you must follow all details and instructions provided by staff. Contact [email protected] for packaging guidance if needed.
• Use durable boxes, tape, and fillers; avoid using peanuts or paper shreds.
• Ensure items are packed securely to prevent movement & sound within the box.
• Do not declare a value or disclose the contents to the carrier.
• Deliver the package only to a staffed carrier location operated by the designated carrier.
• Obtain an official printed receipt for any and all packages dropped off at a retail carrier location.
• Do not use unmanned drop boxes, locations without carrier personnel, or third-party drop-off locations.

After notifying us of a claim, you must provide the following documentation within 48 hours of your notification:

• A printed carrier acceptance receipt with the tracking number and weight of each package on the receipt.
• A detailed packing list that includes, for each item: a description, weight, estimated value, and a clear photograph, as emailed to [email protected] prior to shipping. The total weight of the items on the packing list must match the weight recorded on the shipping receipt provided by the carrier. If available, provide receipts or other proof of value to support the claim, as this will significantly expedite the process.
• A valid photo ID (Driver’s License, State ID, or Passport) will be required to file claim.
• Completion of a mandatory Photo ID digital Verification KYC process, which will be sent to you digitally and requires a phone or web camera to capture photos of your ID (front and back) and a selfie. Accurate Precious Metals Refineries will receive and store all submitted information and images as part of the verification process. This step is mandatory with no exceptions. Refusal to complete the digital ID and government ID verification will result in forfeiture of any insurance claim, and you agree to hold Accurate Precious Metals Refineries and the third-party insurance provider harmless. AccuratePMR will not provide assistance with the verification process. If you experience technical difficulties, you must arrange for support from a family member, trusted individual, or third-party service.
• Any other relevant information or documentation as requested by AccuratePMR or our third-party insurance.

The client also agrees to file criminal charges if requested or any other needs made by AccuratePMR or our third-party insurance to complete the insurance claim. If the client refuses to do any requested actions or provide requested data, the client forfeits any insurance claim and holds Accurate Precious Metals Refineries harmless but not limited to any lost, stolen, and damaged packages.

Accurate Precious Metals Refineries reserves the right to fulfill any claims with a replacement of the items for equal replacement value if AccuratePMR chooses to do so. Example: if you have a jewelry item and we choose to make the client whole by giving them a replacement of the item of equal replacement value. The client agrees that this method will be satisfied if we choose to do so. This would be an alternative to a cash settlement. This option is solely at the discretion of AccuratePMR.

Failure to provide complete documentation within this period will result in the claim being forfeited and you agree to hold Accurate Precious Metals Refineries harmless of any but not limited to damaged, stolen, or lost packages.

You bear the risk of loss during shipment. Accurate Precious Metals Refineries is not liable for damaged, lost, or stolen items, except to facilitate insurance claims based on our insured value. Liability is limited to the insurance coverage provided, and we will not be responsible for any indirect, incidental, punitive, exemplary, or consequential losses or damages. You agree to defend, indemnify, and hold AccuratePMR harmless from any third-party liability or claims. In no event will AccuratePMR or the Insurance Underwriter be liable for any amount exceeding the lesser of (a) the declared value of the package being shipped or (b) the fair market value of the items contained in the package, as determined solely by AccuratePMR. All packages are insured at a maximum of $1,000. If you require insurance coverage above $1,000, you must contact AccuratePMR at [email protected] prior to shipping and receive digital confirmation of the increased coverage. No verbal agreements will be accepted, and coverage increases will only be valid with digital confirmation from AccuratePMR. We will not be liable for any amount exceeding the insurance coverage agreed upon at the time of shipping. You agree to hold Accurate Precious Metals Refineries and the third-party insurance provider harmless for any item valued above the insured amount. For example, if an item, such as a $20,000 watch, is insured at $1,000 because you did not request and confirm higher coverage, the third-party insurance provider will only cover the insured amount, and AccuratePMR will submit claims based solely on that value.

Non-Bullion, Coins, and Offers ≤ $3,000: We will send you an offer via phone call, voicemail, email, or SMS text message. We reserve the right to decide which method of confirmation we use, which may include verbal confirmation, email, SMS text message to an AccuratePMR-designated number, or a signed document. You have 14 days from the date of the offer to accept or decline it. If we do not receive a response by the 13th day, we will send a single reminder via email, phone call, voicemail, or SMS text message. If no response is received by the end of the 14th day, this will constitute acceptance of the offer, and Accurate Precious Metals Refineries will send payment via check by mail or by wire if we have bank account information on file. Payment method is determined by AccuratePMR at our sole discretion. This action finalizes the sale as irrevocable and binding, and you waive any right to further negotiation.

Bullion, Coins, and Offers > $3,000: We will send you an offer via phone call, voicemail, email, or SMS text message. We reserve the right to decide which method of confirmation we use, which may include verbal confirmation, email, SMS text message to an AccuratePMR-designated number, or a signed document. You have the time limit specified by our sales staff to accept or decline the offer, which may be as short as 1 hour due to market volatility. This timeline will be disclosed via email, phone call, voicemail, or SMS text message. If the offer expires, an updated offer may be provided upon your request, calculated in AccuratePMR’s favor based on precious metals market, premiums, and supply movements. If we do not receive a response within 13 days of the initial or updated offer, we will send a final offer on the 13th day via email, phone call, voicemail, or SMS text message. If no response is received by the end of the 13th day, this will constitute acceptance of the final offer, and AccuratePMR will send payment via check by mail or by wire if we have bank account information on file. Payment method is determined by AccuratePMR at our sole discretion. This action finalizes the sale as irrevocable and binding, and you waive any right to further negotiation.

Non-Response Consequences: Customers who fail to respond within the timelines specified above will be paid based on the terms outlined, with an updated offer provided on the final day if applicable. Non-response constitutes acceptance of the offer, and you waive any right to further negotiation.

In the event that Accurate Precious Metals Refineries (AccuratePMR) makes a payment to a client who was not authorized to sell the items (e.g., due to legal disputes, lack of ownership, or other unauthorized transactions), and such lack of authorization was not known to AccuratePMR at the time of the transaction, all parties involved agree to hold AccuratePMR harmless from any liability, claims, or damages arising from such payments. By agreeing to these terms, you acknowledge that AccuratePMR relies on the information provided by the client at the time of the transaction and is not responsible for verifying the authorization of sellers beyond that information.

Any disputes or claims arising from or related to payments made to unauthorized clients shall be subject to the arbitration procedures outlined in Section 20 of our Terms and Conditions (https://accuratepmr.com/terms-and-conditions/). By using our services, you waive your right to file a lawsuit against AccuratePMR and agree to resolve all disputes through binding arbitration on an individual basis, without the right to participate in a class action or representative proceeding. Arbitration will be conducted under the rules of the American Arbitration Association (AAA), and the decision of the arbitrator shall be final and binding.

All telephone communications and SMS text messages related to the buying and selling are recorded and comprehensively documented by Accurate Precious Metals Refineries for the purposes of legal compliance, transaction verification, and evidentiary support. At the sole discretion of Accurate Precious Metals Refineries, acceptance of an offer may be confirmed through verbal confirmation over the phone, written confirmation via email to AccuratePMR staff, confirmation via SMS text message to an AccuratePMR-designated number, or by execution of a formal written document provided by Accurate Precious Metals Refineries via secure digital signature (e-sign). These methods of confirmation, as determined by AccuratePMR, shall establish a legally binding and enforceable contract between you (the “Client”) and Accurate Precious Metals Refineries, governed exclusively by the laws of the State of Oregon. Upon providing verbal confirmation during a recorded call, confirmation via SMS text message, or affixing your digital signature to the formal document, as chosen by AccuratePMR, you irrevocably and unconditionally agree that all sales or purchases consummated under this Agreement are final, absolute, and non-cancellable. You expressly waive any and all rights to cancel, revoke, rescind, modify, or otherwise alter the terms of the agreement following confirmation. Any attempt to cancel or revoke the agreement post-confirmation shall constitute a material breach of this contract, entitling Accurate Precious Metals Refineries to pursue all available legal remedies, including but not limited to the recovery of damages, litigation costs, reasonable attorney fees, and full enforcement of the agreed terms in a court of competent jurisdiction within the State of Oregon. You acknowledge and consent to the recording and documentation of all calls and SMS text messages, and agree that such recordings, text messages, as well as any digitally signed documents, may be used as admissible evidence in any legal proceeding arising from this Agreement.

Email [email protected] prior to accepting any price.

Inbound shipments to AccuratePMR are insured up to a maximum of $1,000, as outlined in the Appraisal Shipping Protocol. If you decline an offer, return shipping is provided at no cost with insurance coverage based on the lowest offer price, up to a maximum of $3,000, as outlined in the Mail-in Shipping Policy.

Example: If AccuratePMR offers $2,000 for an item and you decline, return shipping is free with $2,000 insurance coverage. If the offer is $4,000, coverage is capped at $3,000 unless you pay for additional insurance, as described in the Mail-in Shipping Policy.

All fees for premium payment options will be deducted from your final payout. If your payout is less than the payment fees, we will default to sending a check via USPS First Class Mail at no additional cost.

Accurate Precious Metals Refineries (AccuratePMR) will make payments exclusively to the original applicant named in the initial mail-in application submitted to AccuratePMR. No changes to the payee’s name will be permitted under any circumstances, ensuring that payments are directed only to the individual or entity who submitted the application and provided the items for appraisal. Payments will be mailed or otherwise disbursed only to the address provided by the original applicant in the application. AccuratePMR will not mail or send payments to any address different from the originator’s address on file, except in cases where the applicant has officially updated their address through the process outlined in the Change of Address section of this policy.

To verify the identity of the original applicant, AccuratePMR may require additional documentation, such as a valid photo ID (Driver’s License, State ID, or Passport) or completion of the digital KYC verification process described in the Filing an Insurance Claim section. Failure to provide requested verification may result in delayed or withheld payments until the applicant’s identity and address are confirmed. This policy is in place to protect both the applicant and AccuratePMR from fraudulent claims, unauthorized payment diversions, or disputes.

In the event of a request to change the payee’s name or payment address, AccuratePMR will reject such requests unless they comply with the above conditions. If a dispute arises regarding the rightful recipient of a payment, AccuratePMR will follow the procedures outlined in the Disputed Items or Death of a Client sections, as applicable, and may withhold payment until the dispute is resolved. By submitting an application, you agree to these terms and acknowledge that payments will be made solely to the original applicant at the provided address, subject to verification.

Shipping & Insurance Coverage:

AccuratePMR offers free return shipping for all orders. Insurance coverage for return shipments is provided at no cost, based on the lowest offer price given by AccuratePMR, up to a maximum of $3,000. If the lowest offer price or requested coverage exceeds $3,000, the customer will incur a small incremental cost for postage and insurance, based on the lower of the offer price or requested coverage. You, the client, cannot use your own labels or carrier accounts to ship items from AccuratePMR to your location.

Zero-Value Items: If you request the return of items appraised or valued at $0.00 USD by AccuratePMR, these items will be returned to you at no cost with no insurance coverage. You agree to hold AccuratePMR, its affiliates, employees, and agents harmless for any lost, stolen, or damaged packages during return shipping of zero-value items. If you do not request a return or fail to respond within 7 days of offer, these items will become the property of Accurate Precious Metals Refineries to be disposed of or handled as AccuratePMR sees fit.

Items Not Purchased: For items AccuratePMR chooses not to purchase or offer money for, return shipping will be provided at no cost with insurance coverage up to a maximum of $3,000, based on AccuratePMR’s valuation.

Additional Insurance: If you require insurance coverage above $3,000 for return shipments, you must contact AccuratePMR at [email protected] prior to return shipping and receive digital confirmation of the increased coverage, which will be at your expense. No verbal agreements will be accepted. If you refuse to pay for additional insurance or fail to communicate within 7 days of notification, AccuratePMR will insure the package based on the lowest offer price, up to a maximum of $3,000, at no cost to you.

Example: If AccuratePMR offers $2,500 for an item and you decline, return shipping is free with $2,500 coverage. If the offer is $5,000, coverage is capped at $3,000 unless you pay for additional insurance. If the item has no value ($0 offer), it will be returned with no coverage, and you hold AccuratePMR harmless for any loss.